We did purchase the extended warranty so the compressor was replaced at no charge. If a refrigerator is lower on one side than the other, its heavy doors don’t always seal tightly. If the coils are significantly dirty, the refrigerator will … They tried to order the part and he was up front and said it might take 3/4 weeks,I said “ok”. If neither runs and the compressor is hot, unplug the fridge and point a fan or a hair dryer set to “no heat” at the compressor. I said this refrigerator is only a few years old. Kenmore needs to get it together. I would like to join this lawsuit. I am having compressor issues that a local appliance center confirmed and I’ve had three appointments made calling your toll free number and all those appointments including a third one today, 8/26/2020, were no show or cancelled because I was told by Kenmore representative that warranty of compressor is covered and is notated in my account and when technician checked my notes today, he said there’s nothing there. They said it would be 3 weeks before they could send an “authorized repairman” to look at the fridge – and then additional weeks to repair. How do i get in the Class Action Lawsuit? Sears sent a technician which charged us $520!!! Then remove the screws that hold the fan to the wall of the freezer. Same cooling issues and no one could fix it. He’s was surprised outlasted this long and reluctantly assured me it will happen again. Unplug the wires and switch them from the old fan to the new fan. Lied every time called. We feel that our family was sold a refrigerator with Sears having previous knowledge that these units have faulty/defective parts as there are cases dating back to the mid 2000’s which is in my eyes is deceptive and illegal to say the least and they should be held responsible. Several excuses given to me because of pandemic. If you don’t hear the compressor running after the door has been left open for a while, it could mean the condenser fan is stuck or worn out or that the relay or compressor is bad. My refrigerator should last more than 3 years!! The compressor is essentially a pump; its purpose is to draw the refrigerant gas (either Freon or HFC-134a) inside, where it is pressurized and forced into the condenser. I called on October 20th. 5 fucking weeks without a fridge for a family 5 (growing boys), lost of food, and spending $40-$60 on ice a week to keep our food cold. Compressor went out after one year had to purchase Sears Warranty plan to have serviced we were told parts were covered under LG and waited 3 months for parts without a fridge. Found inside – Page 76Refrigerator Troubleshooting refrigerator is not level , find the leveling legs in ... vapors back to liquid so it can be reused in the cooling process . I want in on the class lawsuit. I’m keeping my fingers crossed hoping to get our new one delivered next week. He said it was a piece of junk and not worth the fix, to buy a new one. Please add many to any and every class action lawsuit regarding Kenmore Elite refrigerators. Our only recourse we were told is to have 2 more service calls for their documentation then it could be declared a lemon and replaced or whatever is offered. How do we file a claim for the Kenmores? Second kenmore elite that have not lasted for me. If so, I’m hoping someone could send me a copy. Possible Cause #1: Dirty Condenser Coils Screw them I will sue the hell out of them if they think I’m paying 3k and I’m just going to walk away. FML!!!!! Be sure the rubber door seal is not ripped or off center. This past Friday, June 20, 2021 I noticed my ice cream was almost liquid. I was told to call back on Monday. Check your owner’s manual to determine the correct replacement gaskets. The part LG linear compressor was under warranty still. If you buy something through our links, we may earn an affiliate commission. I have had to pay and wait for over a month for fix. There are several possible causes when a refrigerator doesn’t keep your milk cold or your ice cream frozen. Found inside – Page 140Most problems you can repair yourself— once you know the basics of the ... If the refrigerator is running, but not cooling, check the condenser for dirt. Same model number here. My Kenmore Elite Model 795.74093.411, just broken down on May 10th and I did not find out about this lawsuit before but I replaced the compressor without knowing and sears were still unable to fix it so now i do not know if i want to fix it or not. Messing with the fridge components will void the warranty, and you will lose a lot of money. Same issues like the rest. Then it just stopped getting cold all together. we either pay Sears for the repair, or buy a new fridge. What’s sad is Sears is peddling lies and defective appliances still today. Because this is my current situation. After it stopped cooling, we contacted a repair person and was told the compressor is broken. It is not the first time that Kenmore and LG refrigerators have had problems. (I have growing boys too— I feel your pain). A refrigerator is an appliance that is artificially kept cool and used to store food and soft drinks. I am finding that not to be true. How To Repair Your Refrigerator. There are several possible causes when a refrigerator doesn’t keep your milk cold or your ice cream frozen. the power fluctuates all over the place, which causes the compressor to shut off resulting in no cooling. Repair help > Refrigerator repair Refrigerator repair guides These easy-to-follow repair guides and videos help you complete refrigerator repairs, including replacing the ice maker, installing a new evaporator fan and replacing the defrost heater. Shit still having problem. LG Refrigerator Not Cooling Properly, Fridge and Freezer both I have a LMXS30776S/00 with both the refrigerator and freezer not cooling properly. If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. The repair was going to cost $1000, but here is the kicker….my repairman stated that if I spend the money, first the compressor and condenser would be replaced with the same faulty components as LG has never redesigned them and second that we would more than likely have the same issue in another 3-5 years and third the parts would take months, that’s right I said MONTHS to get. I want in on the law suit. Please put me in for this suit, I’ve had nothing but problems since day one, also bought there warranty twice and it still never got fixed! We bought the Kenmore Elite in 2016. The compressor was replaced in February, the ice maker was repaired in May – AGAIN the unit was not cooling and no ice! I have purchased two extended warranties and paid over $1,500 thus far for service plans. We had to wait days, lost food and the aggravation was terrible. Can’t believe it lasted very little and it was not cheap at all. Door gaskets can get brittle over time, which reduces their ability to form a tight seal. Compressor went out Saturday Aug 29, 2020. Extremely upsetting. Mobile RV Solutions works with all models of Norcold and Dometic RV fridges to fix cooling units and make sure you have a working fridge as soon as possible. . 5 weeks after the 1 yr warranty. LG will not cover it under their new warranty (5years parts and labor covered) even though it was manufactures by them. Refrigerator not working right? Start Capacitor If the refrigerator isn't cold enough the compressor might be having difficulty starting. for informational purposes only. It is currently only working properly intermittently. Plus even if Sears replaces the compressor part, I still need to pay the labor costs of replacing it. I called Sears again and told them that about the problems they wanted to send a tech out but i said no because the refrigerator is brand new can I just get another brand at the same price and they said no. I would like to join the class action lawsuit as well. We have to do something about it!! What an absolute disgrace. I purchased in May 2017 and the compressor was out in June, after 3 repair sessions with 3 week span between each service, it is still not working, It’s Aug 27th today and the next repair service is on Sep 17th. Disclosure: BobVila.com participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for publishers to earn fees by linking to Amazon.com and affiliated sites. Top Class One year later the compressor broke and it took over a month to have it repaired by the Sears repairman. Let’s get to fixin’, and cover all the root causes for your issue. our 4 year old Kenmore Elite 795.740043.411 compressor went out. I am angry at EVERYONE involved, LG for creating a bad compressor, Kenmore for continuing to purchase the same compressor they know won’t work, and Sears for continuing to purchase Kenmore … they are all complicate in continuing to make money from a bad product and I would like to join any lawsuit out there. These complaints include Kenmore refrigerators that have been sold under the LG brand.. On the average, a refrigerator should operate satisfactorily for 13 years; LG itself claims that its products should last at least 20 years. Repairs and installation of: Air conditioners and heat pumps, walk-in coolers/freezers, refrigerators, water coolers, salad bars, open and closed refrigerated cases, ice machines, step-by-step retrofit instructions for SUVA refrigerant. Lost contents of food and now waiting almost a months for. My family has been without a fridge for a few weeks now because it took them that long just to get a tech out to my house. Open the door. FYI – the substitute part cost is $152.61 for LG Authorized dealers – I was quoted this directly from LG. I have the same problem as. Good riddance Sears. Went round and round with customer service stating that we are scheduled for Feb 12 which is wrong since that was never a date presented to me plus have 4 emails confirming for Feb 5th. I’ve now started over, filing a new claim for the new freezer problem with the “Home Warranty” side of Sears BUT Incompetent Sears reassigned the new claim (freezer failure) to a 3rd party contractor in my city that doesn’t even work on LG/Kenmore, adding another 2 week delay just to get a “Sears warranty technician” out for a new, 3rd diagnosis which I expect will confirm the 2nd diagnosis and recommend replacing all cooling components. This fridge is not even 10 years old yet. | Not sure what that all means, but he said that he get a lot of calls about Kenmore/LG refrigerators. This website is not intended for viewing or usage by European Union citizens. This field is for validation purposes and should be left unchanged. Now I am out of extended warranty & need a refrigerator, and have lost food again. My Kenmore Elite model 14113 fridge has started making a clicking sound when compressor kicks off and on. I’m without a fridge, and I’m Sears will to sell me another warranty. NOTE: The diagnosis and repair procedures in this manual do not necessarily apply to brand-new GE refrigerators, newly-installed refrigerators or recently relocated refrigerators. The following day the repairman comes out and verified that the issue is indeed the compressor and stated that he sees these LG units with bad compressors almost on a daily basis. The days when Kenmore was related to durability and and trust are gone. This is absolutely horrible. Kenmore used to be a good brand, but it doesn’t seem like it anymore. The Kenmore Elite I purchased is apparently made by LG, Your email address will not be published. What Causes A Mini Fridge To Not Cool? I have a 3-year-old Kenmore 2-door refrigerator (model 596467934251). Four days and $631 later the repairman replaces the compressor. In 2017 I loss over $600 in food and had to wait 9 days for a repair to board because the fridge just stopped cooling. It was deemed unrepairable. the service gentleman advised us not to repair because of the likelihood of it happening again with this brand. Contact Us. But the new compressor won’t be compatible with my circuit board (which isn’t broken). I will never buy any Kenmore or LG product. Set a carpenter’s level on top of the fridge and, if the bubble is not in the center of the glass tube, adjust the front legs of the fridge until it is. At least $500 worth of food. Please include me on this as well.